JOB OPENINGS

6a - 6p CSR - Team 1

Brook Park, OH 44142

Posted: 11/12/25 Industry: Logistics Job Number: 202066

Job Description


Exciting Opportunity with a Growing Logistics Company!

We’re looking for Customer Service Representatives with warehouse and shipping experience to join our team! Bring your skills, energy, and passion for logistics to a workplace where your contributions truly matter.

Daily Duties:
  • Interacts with customers by phone, email, or in-person and receives orders or changes in service
  • Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
  • Processes and inputs all customer orders and receipts.
  • Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records
  • Coordinates special, last-minute shipping requests with the freight companies, expediting orders as necessary
  • Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracking information
  • Assures proper invoicing of accounts by verifying invoices
  • Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner
  • Reports customer feedback to management, including any signs of customer dissatisfaction
  • Acts as liaison between the warehouse and the customer in the administration of accounts and between the office and customer regarding invoicing and credit changes
  • Performs paperwork associated with orders including the maintenance of customer files
  • Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers
  • Maintains current and accurate procedure book which details the processing requirements for each account;prepares any report concerning customer services activities and performs other customer service and company-related duties as necessary
  • Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics

Position Requirements:
  • High School Diploma or GED
  • Experience with Bills of Lading and Packing Slips
  • Must be proficient in basic Excel functions.
  • Minimum one year of related experience
  • Able to solve problems
  • Must be able to effectively present information and respond to questions from managers, customers, and co-workers

Company culture & Perks:

AndersonBiro promotes a positive and encouraging work environment that is focused on the development and career advancement of our team.

AndersonBiro Staffing, LLC is a full-service staffing firm. Our motto here is Powerful Teams...Practical Strategies®and our clients appreciate our flexible, realistic approach to doing business and delivering effective results.

Please contact us at (216)232-2329 with questions or resume submittals.
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About Brook Park, OH

Ready to embark on a new career adventure in Brook Park, Ohio? Nestled near Cleveland, this charming city offers a blend of small-town warmth and big city opportunities. From the nearby stunning Rocky River Reservation to catching a game at Progressive Field to enjoying the local cuisine like pierogies at Sokolowski's University Inn, Brook Park has something for everyone. Explore job openings in this vibrant area and take your career to new heights in a community that celebrates both growth and quality of life. Start your job search today and be part of the thriving workforce in the heart of the Buckeye State!