JOB OPENINGS

Customer Service Representative

Avon, OH 44011

Posted: 07/12/25 Industry: Light Industrial Job Number: 201993

Job Description


Are you ready to make an impact in a fast-paced, dynamic manufacturing environment? We are a leader in producing custom-engineered products for the aerospace industry, specializing in converting closed-cell engineered foams into innovative product solutions. We are seeking a Customer Service Representative (CSR) to join our team. If you are highly motivated, detail-oriented, and excel at working with data and systems, we encourage you to apply!

Position Summary
The Customer Service Representative acts as the primary point of contact for customers—handling inquiries, processing orders, resolving complaints, and ensuring smooth communication. This position requires strong Excel skills, the ability to work with raw data, and a sharp attention to detail.

Key Responsibilities
Customer Interaction & Support

  • Respond to incoming calls and emails;triage and direct as needed.

  • Assist customers with order status, shipping updates, and account information.

Order & System Management

  • Accurately enter and acknowledge sales and purchase orders.

  • Manage customer accounts and maintain up-to-date information in internal systems.

  • Handle invoicing through business systems and portals.

Data Handling & Analysis

  • Analyze, match, and update large data sets in Excel and business systems.

  • Ensure data accuracy during imports/exports between platforms.

  • Monitor how customer data impacts invoicing and order processing.

Technical & System Navigation

  • Navigate customer portals and internal systems efficiently.

  • Gain fluency in platforms used for sales orders, invoicing, scheduling, and contract review.

Cross-functional Collaboration

  • Work closely with Production, Materials, Quality, and Accounting teams to ensure order accuracy and customer satisfaction.

  • Assist with end-of-month close processes.

Administrative & Process Support

  • Schedule meetings, manage visit logistics, and prepare agendas.

  • Handle filing, document preparation, data entry, and mail distribution.

  • Support continuous improvement by developing and refining standard work documentation.

  • Perform additional duties as needed to support company goals.

Qualifications
Required Experience

  • Minimum 1 year of customer service experience (manufacturing environment preferred)

  • Experience working with business systems and managing raw data

Key Skills

  • Communication: Excellent verbal and written communication;strong phone/email etiquette

  • Excel: Advanced (VLOOKUP, pivot tables, conditional formatting)

  • Analytical: Ability to interpret data and provide solutions

  • Data Management: Comfortable working with large or unstructured data sets

  • Technical Aptitude: Quick to learn new systems and portals

  • Detail-Oriented: High standard for data accuracy

  • Organized & Efficient: Able to multitask and manage time effectively

  • Team Player: Works well independently and collaboratively

  • Problem-Solving: Strong critical thinking and adaptability

  • Math: Comfortable with basic calculations

  • Languages: Bilingual/multilingual skills a plus

  • Professionalism: Reliable, responsible, respectful, and motivated to grow

Education

  • High School Diploma (required)

Benefits

  • 401(k) with matching

  • Health, dental, and vision insurance

  • Referral program

  • Professional development assistance
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About Avon, OH

Join us in uncovering exciting job opportunities around Avon, Ohio! Nestled near the picturesque shores of Lake Erie, Avon offers a unique blend of small-town charm and big city amenities. Known for its lush green spaces like the nearby Miller Nature Preserve and Butterfly House, alongside trendy eateries serving up local delights like Lake Erie perch and pierogies, Avon is a haven for those seeking a vibrant work-life balance. With easy access to cultural gems like the French Creek District and the Stocker Arts Center, as well as being a short drive from professional sports action at Rocket Mortgage FieldHouse in Cleveland, this region is brimming with growth opportunities and enriching experiences. Start your career journey in Avon today, where every corner holds a new adventure waiting for you.