JOB OPENINGS

CSR: 6 AM- 6 PM - Team 1

Berea, OH 44017

Posted: 02/15/25 Industry: Light Industrial Job Number: 201883

Job Description


Join the team as a Customer Service Representative with warehouse/shipping experience, where you’ll play a key role in maintaining excellent customer relationships and ensuring smooth logistical operations.

This is a full-time position.

Responsibilities:
  • Interact with customers via phone, email, or in person to receive orders or changes in service.
  • Address complaints regarding billing or service and escalate service failures to the appropriate departments for investigation.
  • Process and input customer orders and receipts.
  • Generate related paperwork and required information for customer work orders;verify special requests and post inventory records.
  • Coordinate special or last-minute shipping requests with freight companies and expedite orders as necessary.
  • Trace orders and notify customers of activity related to their merchandise, including shipping and tracking updates.
  • Verify invoices to assure proper account invoicing.
  • Maintain strong working relationships with customers by efficiently addressing inquiries and complaints regarding receipts, invoices, shipments, inventory counts, and more.
  • Report customer feedback to management, including signs of dissatisfaction.
  • Serve as a liaison between the warehouse and customers, as well as between office staff and customers regarding invoicing and credit changes.
  • Maintain customer files and ensure accurate records of orders and processing requirements for each account.
  • Notify management of requested changes from customers related to shipping, handling, or administrative matters.
  • Perform general clerical tasks such as answering phone calls, operating office machines, and corresponding with customers.

Position Requirements:
  • High School Diploma or GED.
  • Minimum of one year of related experience.
  • Strong problem-solving skills.
  • Excellent communication skills, with the ability to effectively present information and respond to inquiries from managers, customers, and co-workers.

Company Culture & Perks:
  • Anderson|Biro promotes a positive and encouraging work environment that emphasizes team development and career advancement.


For questions or to submit your resume, please contact Anderson|Biro Staffing, LLC at staffing@andersonbiro.Com or (216) 232-2329.
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About Berea, OH

Discover exciting job opportunities in the vibrant area surrounding Berea, Ohio! Nestled in the heart of Cuyahoga County, this inviting community offers a perfect blend of small-town charm and big-city amenities. From the renowned Cleveland Metroparks for outdoor enthusiasts to the Cleveland Museum of Art for culture aficionados, there is something for everyone in this dynamic region. Explore career opportunities near landmarks like the iconic Rock and Roll Hall of Fame, indulge in delicious pierogies at local eateries, or catch a game to cheer on the Cleveland Cavaliers or Cleveland Browns. Consider making Berea your career destination and embrace the endless growth potential and unique culture this area has to offer. Start your job search today and unlock the possibilities that await you!